Items in stock take 1-2 business days to be shipped. Items that need to be assembled or are made to order can take 2-7 business days depending on order quantity & item complexity.

Custom sabers take 4-6 weeks to design, manufacture, and install when there's no backlog. Install services have a turnaround of 4-6 business days.

For domestic shipping within the United States; 2-4 business days is the standard wait time for most orders. For international orders; 6-12+ business days.

Please note: Shipping times can change depending on weather conditions, holidays, or shipping destinations.

Currently, JST connectors come standard. However, Micro-Dean connectors can be requested in the order notes or through email.

If this is your first experience with Proffie- Please follow these detailed "start-to-finish" instructions on the initial setup and updating of your Proffieboard here: https://www.fett263.com/updating-your-proffieboard.html

There's no short or easy answer to this! Your choice of board is subjective and depends on what you look to get out of your custom saber experience. But here's a quick run-down!

1. Proffie (Proffieboard)

A popular open-source solution developed by Fredrik Hubbe that offers the most cutting-edge features and customization capabilities to date. The operating system (and the constantly updated features) are chronologically flexible and able to work on ALL versions of the board. Hardware incompatibilities aren't a problem- meaning the latest OS will work regardless of the board version. Pixel and In-Hilt options are, of course, fully supported with customizable configurations that allow the user nearly unlimited possibilities!

Although not difficult to learn, this board may not be the best choice for those who aren't tech-savvy or willing to "learn the learning curve". However, if you do dive in, there is an extensive support group on Facebook and on the Crucible Forums!

2. Crystal Focus X

From Plecter Labs, debatably the most iconic developer in the saber industry, with over 15+ years of board development! The CFX is a proprietary board with smooth, rock-solid functionality and streamlined user operation. It may not have as much overall flexibility as open-source options- But it comes with luxury user experience, including over a dozen premium fonts. All editing, adding sound fonts, etc... is done via the micro SD card or by USB access using Plecter Labs real-time "R.I.C.E." application. The CFX comes packed with built-in presets and gives the option for users to craft their own blade styles with the "Grafx" feature- which uses bitmap images to create different blade styles and effects!

The CFX includes an abundance of features and a reduced learning curve that is sometimes more approachable for users.

3. Golden Harvest

A mid-priced option that offers much of the same usability as CFX, but "slimmed" down to pack a huge punch in a smaller package! This board runs on proprietary firmware updates, supports In-Hilt & Pixel setups, and comes with a generous amount of sound fonts to flick through. All editing is done through the micro SD card and includes some sweet but non-customizable blade effects.

Depending on your specific customization needs- please reference the User's Manual and take advantage of the Crystal Focus App Site. You can also join the Official CFX Support Group!

1. Ensure your battery is healthy and adequately charged.

This is the most common issue and the easiest fix! You may need to charge your saber for a few hours before and/or after using it, to ensure you have a good-performing blade and a saber with no weird glitches. This is extremely common with pixel-powered sabers; due to the current discharge rates required by pixel blades. They can drain batteries quickly and cause weird behavior to occur when running on a low battery. Just be sure that the battery is up to spec for your saber/kit!

FOR PIXEL SET-UPS: ONLY USE PROTECTED HIGH-DRAIN LI-ION CELLS WITH A DISCHARGE RATE OF 15A+

2. Check the connector pins.

Be sure to check your pixel connector pins to ensure no debris or damage is blocking the blade from making good clean contact. It's also worth checking to make sure the blade PCB is clean of any oils, dirt, or smudges.

DO NOT USE ANY LIQUIDS OR CONDUCTIVE MATERIALS/ALLOYS TO CHECK, CLEAN, OR CLEAR THE CONNECTORS. THIS CAN SHORT YOUR SABER REQUIRING NEW ELECTRONICS.

3. Update your board.

Ensure that your board is running on its latest or most stable operating system version. Sometimes things get turned around during the programming stages and things just need to be updated or recompiled!

4. Reformat the SD card.

While you're updating your board, it's always a good idea to reformat the SD card as well. This ensures that there are no corrupted files causing problems when the board goes to read from the SD card. It's important to ensure that all your sound fonts are properly labeled and/or supported by the board's syntax format.

ALWAYS MAKE A BACKUP OF YOUR SD CARD'S CONTENTS BEFORE RE-FORMATING!!

5. Replace the SD card.

SD cards can go faulty over time and can often be the culprit behind some of the oddest behavior in sabers! However, it's also been common to see faulty brand-new SD cards since the supply chain shortages caused by the COVID-19 outbreak... So be sure to use genuine Sandisk or Kingston SDHC A1 UHS-I/U1 Class 10 rated cards and if you can, purchase 2-3 to test.

AGAIN- ALWAYS MAKE A BACKUP COPY OF YOUR SD CARD'S CONTENTS BEFORE RE-FORMATING OR REPLACING IT!!

If none of these steps resolve the problem, feel free to reach out for help and contact us!

On occasion, we may offer a limited run on specific replica sabers (such as the Peridian Knight). Follow us on our socials or sign up for our email newsletter to stay in the loop for those runs!

We can certainly design a saber for you!

Here are the details about having a custom saber commissioned:

• Custom jobs require an upfront, mandatory, non-refundable design fee of $150.

• Once the design is then agreed upon, the project can move forward.

• CAD files (.step/.stl) are not provided in the purchase.

• The customer must pay upfront for the initial materials and manufacturing costs- which are dependent on the complexity of the design.

• The remaining cost and shipping are then paid after completion.

• Custom sabers can take 4-7+ weeks to complete, this will be quoted to you after the design process.

• Prices can vary depending on design & complexity. (i.e. highly detailed, curved hilts, crossguard sabers, and staff sabers will cost significantly more than your normal saber.)

  Please note: There are no returns or exchanges on custom builds.

Please email us your ideas, and we can see what we can do for you!

Custom installs can often be arranged depending on the current workload! Send us an e-mail via the "Contact" page!

Building your own saber is a rewarding, out-of-this-galaxy, experience! For the easiest and quickest results, I recommend one of our various "plug-and-play" kits that's compatible with your hilt's internal diameter!

Most sabers are typically unique to their own individual designs and aren't (purposely) interchangeable, mixable, or compatible with other designs' parts.

However, there may be exceptions on certain sabers, runs, or parts.